Refund policy

Thicket Adventure 30-Day Return & Exchange Policy

At Thicket Adventure, we want you to love your gear as much as we do! If you're not completely satisfied, we’re here to help.

Exchanges:
We offer free exchanges within 30 days of your purchase. If you need a different size, fit, or color, we’ve got you covered! Just let us know, and we’ll send you a prepaid shipping label to make the process as easy as possible.

Returns:
If you prefer to return your item, you can do so within 30 days of your purchase. Please note, the customer is responsible for return shipping costs. Once we receive your return, we’ll process your refund promptly.

How to Start a Return or Exchange:

Simply login to the Customer Portal to request a return/exchange or reach out via our Contact Page and we’ll guide you through the process.